Thank you for choosing Groomingtails for all your dog grooming needs. Please read the terms and conditions below. By booking an appointment with us, you are agreeing to the policy below.
Prices
All prices are subject to your dog’s coat type, coat condition, temperament, breed, and size. I will give an estimate on your initial enquiry, but a better idea of the price can be given on consultation once I have seen your dog. During the groom, there may be extra charges, such as if your dog has fleas or is matted. A late pick-up fee may also be applicable.
Payments
Groomingtails accepts card payments, cash, or bank transfers, all to be paid after the groom on the day.
Cancellations and Missed Appointments
I do understand that sometimes you will need to reschedule or cancel your appointment; however, I require 24 hours’ notice of cancellation, or a fee will be charged before you can rebook your dog back in. A reminder text will be sent the day before your appointment, and for any subsequent missed appointments after this, a charge will be incurred.
Late Appointments
While I appreciate there is always some leeway for traffic, please let me know if you are running late so I can assess if I will have enough time to groom your dog. Generally, if you are more than 15 minutes late, there is a possibility I will not be able to groom your dog or may not be able to give your dog the full groom. If this is the case, I will only do what I can in the time given, but the full price will still apply.
Location, Parking, and Accessibility to Groomingtails
My studio is located at the rear of the property off the drive; please feel free to park on the double driveway. There is also plenty of free parking available on the roadside or on nearby streets. Drop-off and collection will only take a matter of minutes, but as I live and work in a residential area, please can I ask you to park responsibly so residents can access their drives at all times. Please do not park over my driveway or any others.
Dropping Off and Collection
I am a one-to-one groomer and will concentrate wholly on your dog whilst she/he is in my care. With that said, please do not arrive more than 5 minutes early to your appointment. I do not have holding facilities for your dog, and it will interrupt the groom before yours. When you arrive, please come through the gated area, closing the gate behind you, and keep your dog on a lead until your dog is safely inside the salon. The door will be kept locked at all times during the groom and will only be unlocked when you arrive back to collect your dog.
You will be given a collection time when dropping your dog off; if you arrive early, please stay in your car until the correct time. Coming to the door early will only stop the groom, and I may not be able to finish your dog.
Fleas
Please understand that if your dog is found to have fleas during the groom, there will be an added fee of £15 to cover the cost of flea treatment for the salon and flea shampoo. If the fleas are extreme and the next appointment has to be cancelled, there may be a further charge. If your pet knowingly has fleas, please tell me so I can reschedule your dog’s appointment to prevent loss of income.
Matted Dogs
In conjunction with the Animal Welfare Act 2006, I will not demat your dog for longer than 10 minutes at any one time. Dematting for more than 10 minutes will cause pain and discomfort to your dog. I will always do what is best for your dog over your requests, and in cases of extreme matting, I will clip your dog short to make it more comfortable. Excessive matting will carry a fee of £10 to cover wear on equipment. Groomingtails will not be held responsible for any health problems discovered when shaving your dog.
Extreme matting can cause health problems, including hidden sores, irritations, and lack of blood flow to certain areas, such as ears and tails. Ears that are matted will cause circulation to be cut off; once the matting is shaved off, the blood flow will start to recirculate, causing pain and discomfort, leading your dog to shake their ears, which can cause haematomas. While in my care, you will allow Groomingtails to cut your dog’s hair short if needed due to severe matting. I will NOT put your dog through the pain of dematting due to neglect. If your dog has to be clipped short due to severe matting, then photos will be taken throughout the groom should you wish to see them.
Data Protection
None of your private details regarding you or your dog will be shared with anyone. All record cards are kept behind a locked door and are only accessible to me.
Photos
All photos can be used for social media and my website. If you do not wish your dog’s photos to be shared, please let me know in writing.